Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our template marketplace:

Personal Information:

• Email address (required for account creation)
• Payment information (processed securely through Stripe)
• Profile information (name, company, if provided)

Usage Information:

• Pages visited and templates viewed
• Search queries and download history
• Device information (browser type, operating system)
• IP address and general location data

Automatically Collected Information:

• Cookies and similar tracking technologies
• Log files and usage analytics
• Performance and error reporting data

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision:

• Creating and managing your account
• Processing payments and transactions
• Delivering purchased template files
• Providing customer support

Improvement and Analytics:

• Analyzing usage patterns to improve our service
• Personalizing content and recommendations
• Conducting research and analytics

Communication:

• Sending transactional emails (receipts, account updates)
• Responding to inquiries and support requests
• Sending important service announcements (with opt-out available for marketing communications)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers:

• Payment processing (Stripe) - for transaction handling
• Analytics services (Google Analytics) - for usage insights
• Email services - for transactional communications
• Hosting providers - for service infrastructure

Legal Requirements:

• When required by law or legal process
• To protect our rights and safety
• In connection with business transfers (mergers, acquisitions)

All third-party providers are bound by confidentiality agreements and data protection requirements.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

• Authentication and session management
• Security and fraud prevention
• Basic site functionality

Analytics Cookies:

• Usage statistics and performance monitoring
• User behavior analysis for improvements

Functional Cookies:

• Preference storage (theme, language)
• Enhanced user experience features

You can control cookie settings through your browser, but disabling essential cookies may affect site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

• Encryption in transit (HTTPS/TLS)
• Secure data storage and access controls
• Regular security assessments and updates

Organizational Measures:

• Limited access to personal data on a need-to-know basis
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data:

• Retained until account deletion or extended inactivity
• Essential transaction records may be kept longer for legal/tax purposes

Usage Analytics:

• Aggregated data retained indefinitely for business insights
• Personal identifiers removed from long-term analytics

Communication Records:

• Support communications retained for service improvement
• Marketing communications deleted upon unsubscribe

You can request deletion of your personal data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• Request a copy of your personal data
• Export your account data in a portable format

Correction and Deletion:

• Update or correct inaccurate information
• Request deletion of your personal data

Control and Objection:

• Opt-out of marketing communications
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States.

We ensure appropriate safeguards are in place for international data transfers:

• Standard contractual clauses with service providers
• Adequate country determinations where applicable
• Other appropriate safeguards as required by law

By using our service, you consent to the transfer of your information as described in this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users of significant changes via email or prominent notice
• Provide a reasonable notice period before changes take effect

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general privacy inquiries, please use our support channels or contact form.

For data protection requests (access, deletion, correction), please include sufficient information to verify your identity and specify your request clearly.

We will respond to all legitimate requests within the timeframes required by applicable law.